Pay for PaalChat. Pay Meta for messages. Nothing in between.

Two separate bills, never mixed: PaalChat's plan for the inbox, assistant and API, and Meta's per-message charges, which Meta bills to your WhatsApp Business account at cost.

Everything is free during early access.

These are the plans PaalChat will offer. Prices will be published here at least 30 days before anyone is asked to pay, and you choose whether to continue.

Free

GHS 0

WhatsApp numbers: 1
Team members: 2
Contacts: 1,000

API and callbacks

Starter

To be announced

WhatsApp numbers: 2
Team members: 5
Contacts: 10,000

API and callbacks
Team inbox
Templates
Automations
Analytics

Business

To be announced

WhatsApp numbers: 5
Team members: 15
Contacts: 50,000

API and callbacks
Team inbox
Templates
Automations
Analytics
Campaigns
Priority support

Enterprise

Priced with you

WhatsApp numbers: No limit
Team members: No limit
Contacts: No limit

API and callbacks
Team inbox
Templates
Automations
Analytics
Campaigns
Priority support
Uptime agreement (SLA)

Plan	Free GHS 0 per month	Starter To be announced	For growing teams Business To be announced	Enterprise Priced with you
WhatsApp numbers	1	2	5	No limit
Team members	2	5	15	No limit
Contacts	1,000	10,000	50,000	No limit
API and callbacks	Included	Included	Included	Included
Team inbox	Not included	Included	Included	Included
Templates	Not included	Included	Included	Included
Automations	Not included	Included	Included	Included
Analytics	Not included	Included	Included	Included
Campaigns	Not included	Not included	Included	Included
Priority support	Not included	Not included	Included	Included
Uptime agreement (SLA)	Not included	Not included	Not included	Included

WhatsApp message charges are Meta's

Meta bills your WhatsApp Business account directly for some messages. They never appear on a PaalChat invoice, and PaalChat adds nothing to them.

Replies
Within 24 hours of a customer's message: Meta does not charge.
Updates
Templates such as receipts and reminders: charged per message by Meta.
Estimates
PaalChat shows what Meta is likely to charge as you go.

Questions

Do I need a developer to use PaalChat?

No. Sign up, connect your number and answer from the team inbox in the browser. The API is there for when you want your own software to send messages too.

What do I need to connect WhatsApp?

A Facebook account, your business details, and a phone number that can receive an SMS or call from Meta. Meta may ask to verify your business.

Can I use the number I already have on WhatsApp?

Yes, but a number can only be on one place at a time: it moves from the WhatsApp app to PaalChat. Chats on the phone are not moved, so many businesses use a new number.

Who pays for WhatsApp messages?

Your business pays Meta directly, through your own WhatsApp Business account. Replies within 24 hours of a customer's message are free from Meta.

Will the assistant say things I did not teach it?

It is told to answer only from what you taught it, to say when it does not know, and to pass anything sensitive to your team. Start it in Suggest mode and watch it work before letting it reply on its own.

What happens after early access?

We will publish prices at least 30 days before charging. You decide whether to stay, and your WhatsApp number remains yours either way.